Customer Service

We Guarantee It

When you purchase Zawadee products, you're supported by one of the best guarantees in eCommerce. Our commitment to complete customer satisfaction makes shopping with us risk free and easy.

Return/Exchange Within 60 Days:  Zawadee will exchange or issue a refund on all products within 60 days of the date of purchase. Please follow the specific instructions on the back of your original invoice, sending the product back within 60 days for a full refund or exchange. Refunds will be issued in the original form of payment.

Returning Products:  We make it easy to return merchandise with our risk-free Return Service. Just complete the Return Request in your Zawadee Online Account and we will send you complete instructions.

Payment Options: We accept Visa and MasterCard, as well as Paypal. All purchases will be completed in the currency you have selected.

Order Confirmation: After you place your order (if you have provided a valid email address), you will receive an receipt (via email) from our credit card processing company, letting you know if your purchase was approved for processing. You will receive another email (from Zawadee) telling you how your order is being shipped and providing your order tracking number (where applicable).

Delivery & Shipping: Each of our products has an approximate shipping time indicated (in business days), along with a method of shipment. This information is included in each product description. Please allow an extra day or two for remote areas. If you are located outside Canada, please read our Orders Crossing Customs Borders for information.

Response Time for Customer Service Issues:  We make every attempt to answer customer service issues the same business day. At the latest, we will be back to you within one business day. Our hours of operation are 9 a.m. to 5 p.m. (Eastern Standard Time), Monday through Friday.

Please notify us immediately of any return desired, including the reason for the return. The easiest way to do so is to use our Customer Service Form

Zawadee strives to be your premiere source of African Art and Cultural products, by offering a broad selection of unique and authentic items. Our customers ARE our business. You have our commitment to providing exceptional customer service.

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